Responsible Gaming at kb99
kb99 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. We believe that gaming should always be a source of entertainment — never a source of distress. Our responsible gaming framework gives you the tools and knowledge to stay in control.
Age Policy
Strictly 21 and Above
kb99 operates exclusively for adult players aged 21 years and older. This is a firm, non-negotiable requirement that applies to every player across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, or any other city or district.
During the registration process, every new player must provide valid identity documentation confirming their date of birth. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a government-issued birth certificate. kb99 reserves the right to request re-verification at any point during an account's lifetime. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds returned to the original payment method, and all winnings generated during that period will be forfeited without exception.
Parental Controls: If you believe a minor in your household has accessed or attempted to access the kb99 platform, contact our support team immediately at [email protected]. We take underage access with the utmost seriousness and will act on every report without delay.
You Must Be 21 or Older
kb99 enforces strict age verification at registration and throughout your account lifetime. Playing on kb99 is only permitted for adults aged 21 and above. By creating an account, you confirm that you meet this requirement and that the information you provide is accurate and truthful.
Player Protection Tools
Stay in Control with kb99's Safety Features
kb99 provides a comprehensive set of responsible gaming tools that you can activate directly from your account settings at any time, free of charge. These tools are designed to help you manage your gaming activity and maintain healthy habits.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You can reduce your deposit limit at any time and the change takes effect immediately. Increasing a deposit limit requires a 24-hour cooling period before it becomes active.
Loss Limits
Define the maximum amount of money you are willing to lose within a given period. Once your loss limit is reached, your account will be temporarily restricted from placing further bets until the next period begins. This tool is especially effective for players who want a firm financial boundary on their gaming activity.
Session Time Limits
Set a limit on the total duration of your gaming sessions per day. When your chosen session time is reached, you will receive a notification and will be automatically logged out. This feature encourages regular breaks and prevents extended play sessions that can lead to fatigue-driven decisions.
Time-Out (Cooling-Off)
If you need a short break from gaming, activate a time-out period ranging from 24 hours up to 6 weeks. During a time-out, you cannot place bets, make deposits, or access the gaming sections of the kb99 platform. You can still log in to process a pending withdrawal. The time-out cannot be shortened once activated.
Self-Exclusion
For players who feel they need a longer break, kb99 offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent exclusion. During self-exclusion, your account is fully suspended. kb99 will also suppress any marketing communications to your registered contact details for the full duration of your exclusion period.
Activity History & Statements
Access a full record of your deposit history, withdrawal history, betting activity, wins, losses, and session durations at any time through your account dashboard. Reviewing your activity regularly is one of the most effective habits for maintaining awareness of your gaming behaviour and spending patterns.
Know the Warning Signs
When Gaming Stops Being Fun
Problem gambling can affect anyone, regardless of income, background, or experience level. The key is recognising the warning signs early. If any of the following statements feel familiar to you, it may be time to take a step back and seek support.
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Chasing Losses: You find yourself placing more bets in an attempt to recover money you have already lost, rather than accepting the loss and stopping.
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Neglecting Responsibilities: Gaming is taking time or money away from work, family, studies, or other important commitments in your daily life.
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Borrowing to Gamble: You are using loans, credit, or money borrowed from friends or family to fund your gaming activity on kb99 or any other platform.
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Feeling Anxious Without Gaming: You feel restless, irritable, or anxious when you are not able to play, or you think about gaming when you are doing other activities.
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Hiding Your Gaming Activity: You conceal the amount of time or money you spend on gaming from family members, friends, or colleagues.
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Unable to Set or Keep Limits: You have tried to reduce or stop gaming before but found it difficult or impossible to stick to your own limits.
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Gambling with Essential Funds: You are using money meant for rent, utilities, groceries, or bKash/Nagad wallet balances intended for essential expenses to place bets.
Step-by-Step
How to Apply Self-Exclusion on kb99
Activating self-exclusion on kb99 is straightforward and takes less than two minutes. Once applied, the exclusion is enforced immediately and cannot be reversed before the chosen period has elapsed.
Need help activating self-exclusion? If you are having difficulty using the account settings, contact our support team via live chat or by emailing [email protected] and a team member will process the exclusion on your behalf within one hour.
Log In to Your kb99 Account
Visit kb99.io and log in using your registered username and password. Make sure you are accessing your own account and not a shared device before proceeding.
Open Account Settings
Navigate to the account settings menu, located in the top-right corner of the platform dashboard. Select "Responsible Gaming" from the settings navigation menu.
Select Self-Exclusion
Choose "Self-Exclusion" from the responsible gaming tools list. You will be presented with duration options: 6 months, 1 year, 2 years, or permanent exclusion. Select the period that best suits your needs.
Confirm Your Decision
Read the confirmation notice carefully, then confirm your self-exclusion. A verification code will be sent to your registered mobile number or email address. Enter the code to finalise the exclusion.
Receive Confirmation
You will receive a confirmation message on screen and via your registered contact. Your account will be suspended immediately. Any pending withdrawals will still be processed to your bKash, Nagad, or Rocket account within the standard processing window.
Financial Controls
Available Deposit & Betting Limit Options
The table below summarises the responsible gaming limit types available on the kb99 platform, the periods they cover, and how quickly changes take effect.
| Limit Type | Available Periods | Decrease Takes Effect | Increase Cooling Period | Currency |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | 24 hours | BDT (৳) |
| Loss Limit | Daily / Weekly / Monthly | Immediately | 24 hours | BDT (৳) |
| Wager Limit | Daily / Weekly / Monthly | Immediately | 24 hours | BDT (৳) |
| Session Time Limit | Daily | Immediately | 24 hours | Minutes / Hours |
| Time-Out (Cooling-Off) | 24 hrs / 1 wk / 2 wks / 4 wks / 6 wks | Immediately | Cannot be shortened | N/A |
| Self-Exclusion | 6 mo / 1 yr / 2 yrs / Permanent | Immediately | Cannot be reversed early | N/A |
All deposit and financial limits are denominated in Bangladeshi Taka (৳ BDT). Limits apply across all games, sports betting, and casino products on the kb99 platform simultaneously.
Self-Assessment
Check Your Gaming Habits
Answer the following questions honestly to help you reflect on your current gaming habits. This is not a diagnostic tool — it is a starting point for self-reflection. If several of these questions prompt concern, consider activating one of the responsible gaming tools available on kb99 or reaching out to our support team.
If you answered "Often" or "Always" to two or more of the questions above, we strongly encourage you to take a break using one of the tools described on this page or to contact the kb99 support team. Remember — reaching out for help is a sign of strength, not weakness.
Get Help
Reach Out — We Are Here for You
If you feel that gambling is becoming a problem for you or someone you care about, do not hesitate to contact the kb99 responsible gaming support team. All conversations are handled with complete confidentiality.
kb99 Responsible Gaming Support
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. Whether you want to activate a self-exclusion, set a deposit limit, or simply talk through your concerns with a trained support agent, we are ready to help. All requests related to responsible gaming are treated as high priority and are handled with full discretion.
To contact the responsible gaming team, use the live chat feature on the kb99 platform or send an email to the address below. Please mention "Responsible Gaming" in your message subject so your inquiry is routed directly to the appropriate team.
[email protected]Response time: Live chat — under 5 minutes. Email — within 2 hours. All times Bangladesh Standard Time (BST, UTC+6).
Play Smart, Play Safe
Enjoy kb99 Responsibly
Now that you know the tools available to you, explore the kb99 platform with confidence. Cricket betting, live casino, slots, and arcade games — all in a safe environment designed with your wellbeing in mind.